1. Privacy Policy

KeyholdX exists to keep private information private. Everything you place inside KeyholdX (properties, assets, guest lists, access links, payment records) is treated as confidential and is visible only to you, to accounts you explicitly share with, and to the small operational team that maintains the platform.

Information we collect

• Account information you provide during application and setup (name, email, phone, location).
• Asset and property information you enter into your account.
• Access, sharing, and payment records you generate through the platform.
• Session and security information required to run TOTP authentication and detect account misuse.

What we do with it

• Deliver the service you signed up for and maintain the security of your account.
• Communicate with you about your account, application status, and material product changes.
• Comply with lawful requests from courts or regulators where we are legally required to do so.

What we do not do

• We do not sell, rent, or trade your information.
• We do not run advertising on KeyholdX.
• We do not place third-party marketing or analytics trackers on your guests.
• We do not scrape, index, or expose your assets to the public web.

Your rights

You can request a copy of your data, correction of your data, or deletion of your account at any time by contacting us. Deletion removes your account and its private records from active systems; encrypted backups age out on the schedule described in our Terms.

2. Terms of Service

By applying for and using KeyholdX, you agree to the following terms.

Who may use KeyholdX

KeyholdX is an invitation-only service intended for individual owners, estate managers, family offices, and similar principals managing private assets. We reserve the right to accept, decline, or terminate any account without stating a reason.

Your account

• You are responsible for keeping your credentials, TOTP device, and passphrases secure.
• You must not share your login with anyone. Every additional user must have their own KeyholdX account.
• You are responsible for the accuracy of the information you place in your account.
• You are responsible for how you share your assets and to whom.

Acceptable use

You may not use KeyholdX to store, share, or transact anything unlawful; to impersonate another person; to attempt to access other accounts; or to interfere with the operation of the service. You may not scrape, reverse engineer, or copy the platform.

Fees, subscriptions, and refunds

KeyholdX is offered under recurring subscription tiers. Fees are billed monthly or annually in advance. Subscriptions renew automatically until cancelled. Cancellations take effect at the end of the current billing period. We do not offer prorated refunds for partial periods except where required by law.

Termination

You may cancel your account at any time. We may suspend or terminate an account for violation of these terms, for non-payment, or where continued operation of the account would create legal or safety risk. On termination, we will give you a reasonable opportunity to export your data.

Governing law

These terms are governed by the laws of the State of Wyoming, without regard to conflict of law rules.

3. Non-Disclosure

Both parties agree that all information exchanged through KeyholdX, including asset details, guest identities, access records, payment history, application responses, and any communications between you and KeyholdX, is confidential. Neither party will disclose confidential information to any third party except as required by law, and each party will use industry-standard measures to protect it. This obligation survives termination of your account.

4. Disclaimers

KeyholdX is provided on an as-is basis. We make no warranty that the service will be uninterrupted, error-free, or perfectly available. We are not the owner, manager, insurer, or fiduciary of your assets, and we do not take responsibility for the physical condition, legality, or fitness of any property, aircraft, boat, or other asset you manage through the platform.

KeyholdX does not provide legal, tax, insurance, or investment advice. Information contained on this site is for general reference only and should not be relied on as a substitute for advice from a licensed professional in your jurisdiction.

To the maximum extent permitted by law, KeyholdX and its officers, employees, and agents are not liable for indirect, incidental, special, consequential, or punitive damages arising out of your use of the service.

5. Disclosures

• KeyholdX is operated by KeyholdX LLC, a Wyoming limited liability company.
• KeyholdX co-founders are Christopher Eller and Jason Mitchell.
• We use Cloudflare for network delivery and Kinsta for managed hosting infrastructure.
• Payments processed through KeyholdX may be handled by a licensed third-party payment processor. We do not store full card numbers or bank credentials on our servers.
• We may update these disclosures from time to time. Material changes will be communicated through your account or the address on file.

6. No Affiliate Marketing

KeyholdX does not participate in affiliate marketing, referral commission schemes, sponsored placements, or paid recommendations of any kind. If we mention a third party product or service on this site, it is because we use it and consider it worth mentioning. We do not receive a commission if you sign up for a mentioned service.

This policy applies to the KeyholdX marketing site, the product itself, and any communication from KeyholdX to members or guests.

7. Contact

Legal questions and requests related to your data can be sent to legal@keyholdx.com. We aim to respond within ten business days.